In automobile insurance and life insurance, for example, it is considered important for agents to see that the details of coverage and services fully meet the needs of customers when they conclude insurance contracts and that the correct procedure is followed for the notice of claims and requests for claims so that they may receive claims properly in case of an accident.
For agents to be the indispensable people truly relied upon by customers, every member company of the Tokio Marine Group has been proceeding with initiatives directed to its agents such as various kinds of training, the construction of administrative systems and management support.

To realize the "Safety Quality Standard" together with agents, Tokio Marine & Nichido conducts dialogs with all agents, checks on the satisfied levels in the standard, and works toward making improvement in areas that do not come up to the standard. Through these dialogs, the company and its agents make efforts to deliver the "Safety Quality Standard" to all customers, through cooperation and learning from each other.
Nisshin Fire also has established its "Customer Standards" for agent operations such as the procedure for concluding insurance contracts, an explanation of products and an action to be taken on the occurrence of an accident, and has been proceeding with initiatives so that all its agents across Japan may serve customers a uniform and high-level services.

Tokio Marine & Nichido provide agents "Agent Compass," is a management support model that visualizes agent management issues by quantitive and objective indicators, diagnoses the issues in line with the business process, and formulates efficient and effective strategies. It enables interactive utilization for both agent and employees by centralizing support measures for resolving issues and incorporating all these mechanisms into the agent system" TNet "