Communciation with Employees Tokio Marine Holdings, Inc.

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The Tokio Marine Group is working to vitalize internal, two-way communication through various occasions.

Direct Dialogue between Employees and Executives

With the goal of vitalizing communication between employees and executives, since fiscal 2006 Tokio Marine & Nichido has held offsite meetings known as "Wednesday dialogues." In fiscal 2010, 10 sessions were held in total, at the head office and in Sendai and Nagoya. A total of 300 people took part in these dialogues, which featured the frank exchange of opinions between employees and executives.

In addition, regarding dialogues with the president held during his visits to the front lines of business since fiscal 2007, a total of 5,387 employees participated, and a total of 196 persons have taken part in "Free Talks," in which executives in charge of the service departments visit the front lines.

Each of these programs has been evaluated highly as leading to an improvement in motivation through the direct communication of management's rationale and the directions in which the company is moving.

Sound Labor-Management Relations

Tokio Marine & Nichido builds strong relationships of trust by means of labor contracts concluded between the company and its labor union (approximately 15,000 members). The company conducts repeated negotiations and consultations with its labor union about a wide range of topics, from payroll and human resources systems and workplace health and safety to management policies, through such means as joint labor management conferences held nearly 35 times annually and daily consultations between permanent representatives. Additionally, Tokio Marine & Nichido is also conducting negotiations and consultations in a sincere manner with other labor unions in order to resolve respective issues.

Labor Union Participation Rate(Domestic Group Companies)
Fiscal 2009	Fiscal 2010
87.4%	81.1%

CSR Communication Meetings

The Tokio Marine Group is holding CSR Communication Meetings across domestic subsidiaries to promote the exchange of opinions with employees, with the goals of deepening employees' understanding of CSR initiatives and penetrating these initiatives throughout the organization as well as reflecting these opinions in future CSR initiatives and measures. These meetings featured a straightforward exchange of opinions on the Tokio Marine Group's CSR initiatives and CSR activities conducted in respective workplaces. Comments received from participants included that "understanding CSR initiatives has led to increased motivation."

"Family Day" for Families to Understand Employees' Work

Each member company of the Tokio Marine Group is holding Family Day, in which employee families are invited to the company to deepen understanding about the company and work tasks. At the Tokio Marine & Nichido head office and Shinjuku Building, the event consisted a puppet show and games to learn the relevance of insurance for handling various troubles such as traffic accidents. Tokio Marine Nichido Outsourcing Management and Tokio Marine & Nichido Life head office also provided an opportunity to enjoy experiencing the workplace through various events such as a workplace tour and name card exchange with the president. Comments received from family members who participated the event included that "it was a good opportunity for the children to think about their parents' work.