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TOKIO MARINE GROUP

Relations with Employees Utilizing Diverse Human Resources

The Tokio Marine Group believes it essential that motivated and capable employees who possess a diverse sense of values should exert their capabilities to the full extent, regardless of gender, age, nationality or other attributes, to improve the quality of the products and services that it provides to customers worldwide. Specific initiatives per Training to the promotion of diversity group-wide include the promotion of employment of individuals with disabilities, promotion of female employee taking active roles, and creating a workplace in which older employees with a wealth of knowledge and experience can take active roles.

Promoting the Employment of Persons with Disabilities

Based on its vision to "broadly accept persons with disabilities without adhering to the statutory employment rate to become a corporate Group in which diverse personnel are working enthusiastically," the Tokio Marine Group is promoting the employment of persons with disabilities and working to achieve normalization (creating an workplace culture in which employees can exert their capabilities to the fullest regardless of disabilities). The percentage of employees with disabilities within the overall domestic Group stood at 2.09% as of June 1, 2011.

Promoting the Employment of Persons with Disabilities through a Special Subsidiary

In January 2010, we have established Tokio Marine Business Support Co., Ltd. with the aim of promoting the employment of persons with intellectual and developmental disabilities. The company hires employees centering on persons with intellectual and developmental disabilities who are considered to have less employment opportunities among persons with disabilities. The company is conducting operations that include document shipping, data input and processing, printing, production of name cards and wet shredder processing.

The company initially commenced operations with 54 executives and regular employees (including 34 persons with disabilities). In April 2011, Tokio Marine Business Support merged with Tokio Marine & Nichido Operations, which specializes in management, delivery and printing of business documents, and Tokio Marine & Nichido Corporation, the provider of office services which include sales of office supplies. As of July 1, 2011, 253 people (including 73 persons with disabilities) are working at bases in Tokyo, Osaka, Nagoya and Fukuoka.

Based on its management philosophy to (1) be an organization that provides support instead of being a support recipient, 2) be a company in which employees can have their dreams and take pride in, and 3) expand opportunities for taking active roles, the company is focusing on creating an environment in which employees can work enthusiastically with a sense of satisfaction. This is achieved through adopting various inititaives such as assigning work according to the suitability of each and every employee, implementing monthly individual interviews and making visual appeals of points to take note of or work processes using a whiteboard. Work quality is becoming more advanced as a result of conducting operations for nearly one year.

In the future, the company plans to broaden the field for persons with intellectual and developmental disabilities to take active roles by expanding operations through cultivating operations that could be outsourced from respective Tokio Marine Group companies.

Voice

Hiroyuki Okamoto, Tokio Marine Business Support

I am in charge of recovering waste paper by visiting each floor and saying hello to everyone and calling for recovery of waste paper in order to process and recycle waste paper in respective Group companies using wet shredders. I am delighted and feel a sense of satisfaction by thinking that I am contributing to the 100% recycling of paper. As for my colleagues at the workplace, I am keeping in mind to communicate according to each person so that we can both work comfortably.

Employment of Persons with Disabilities as Part of a Measure to Enhance Work Satisfaction

Since the merger in 2004, Tokio Marine & Nichido Systems Co., Ltd. is actively working to employ persons with disabilities, such as responding to barrier-free offices and hiring physically challenged persons as engineers. In 2008, we hired visually impaired persons and commenced internal massage services. In 2009, the company also launched an internal cafe, Smile Cafe, and Smile Office Service, which provides general administration services such as producing name cards and ordering stationery to promote the employment of persons with intellectual disabilities. By having opportunities for general employees and persons with disabilities to work together, synergetic effects are also being created in terms of gaining strength from each other and enhancing work satisfaction.


Promoting Career Opportunities for Female Employees

Given that about 50% of its employees are women, the Tokio Marine Group considers it important to make the most of their attributes and strengths, and to give them the opportunity to participate in a wider field of activities. This, in turn, improves our ability to respond to the diverse needs of customers. Based on the theme of "maximizing organizational capabilities," each domestic Group member company held the WOMEN & MEN'S FORUM 2010 in December 2010 to provide opportunities for creating a corporate culture in which female employees can take active roles and enable them to consider for themselves about their future career visions. Participated by approximately 250 Tokio Marine Group employees, the forum consisted of lectures by inviting external lecturers, group discussions by participants and group presentations. Additionally, off-site meetings were also held at the workplace level under the same theme of "maximizing organizational capabilities," thereby undertaking company-wide efforts to discuss various aspects to create a workplace that helps and supports women in taking active roles.

Number of female managers (Tokio Marine Group as of July 1, 2011)
Total 186
Insurance business Tokio Marine & Nichido 80
Nisshin Fire 27
Tokio Marine & Nichido Life 6
Tokio Marine & Nichido Financial Life 28
Millea Nihon Kosei SS Insurance 4
E.design Insurance 1
Other businesses Domestic Group total 40

System for Continued Employment for the Elderly Employees

The Tokio Marine Group considers actively promoting the employment of older members to be an important management issue in maintaining the sustainable growth of the Group as a whole. In addition to encouraging continuous self-advancement and changes in consciousness and behavior on the part of employees themselves, the Group intends to provide fields of activity in which employees can utilize their past experiences and strengths to generate new added value while mainTaining high levels of motivation.

Numbers of employees using the system for continued employment
(Tokio Marine Group as of July 1, 2011)
Total 414
Tokio Marine & Nichido 312
Nisshin Fire 65
Tokio Marine & Nichido Life 14
Tokio Marine & Nichido Financial Life 2
Other 21

Promotion of Intercultural Communication

Amid the growing importance of overseas business, the Tokio Marine Group considers it essential to promote global communication by employing and nurturing diverse human resources in each Group company in respective countries and regions worldwide regardless of nationality, age and gender.

In July 2010, Tokio Marine Holdings established the Global Human Resources Group within the Company to strengthen human resources development and personnel affairs strategies from a global perspective.

In February 2011, the Company held the Global Human Resources Meeting by gathering human resources department managers in principal Group companies to discuss measures to strengthen cooperation between respective company human resources departments, human resources development common to the Group and personnel affairs strategies.

We will continue to actively incorporate the opinions and requests of Group companies in respective countries and regions worldwide while also promoting intercultural communication through expanding specific measures, including the global rotation of personnel and personnel training.

Enhancement of Work Satisfaction

Each Group member company is working to create an environment in which employees can work enthusiastically.

Tokio Marine & Nichido Systems believes that employees' voluntary participation in the process of considering what can be done to make our workplace more comfortable will contribute to enhancing work satisfaction. On this basis, the "Waku Waku Workstyle" is being promoted as a company-wide effort.

"Waku Workstyle Office" is an activity, in which employees carry out initiatives by themselves by soliciting improvement ideas based on the concept of creating a workplace environment in which all employees, including persons with disabilities, can work with a sense of enthusiasm. Various ideas, whether they be small or major, have been realized to date. These include the establishment of signboards and library corners, the introduction of a free layout that allows moving desks freely and the establishment of the Future Center for developing creative discussions.

At the same time, we focused on system planning to enhance teamwork such as quickly introducing the mentor-mentee system. In recognition of these initiatives, we received the 22nd (fiscal 2009) JMA HRD Excellence Award (Japan Management Association) and were selected as a company that is a great place to work (as determined by the Great Place to Work® Institute Japan and published in Nikkei Business magazine) for the three consecutive years since 2008.

• Free Layout Office
Changes were made to offices by adopting movable desks and eliminating side file cabinets so that the layout of desks can be changed according to team meetings and work phases.

• Future Center
A conference room was established in a building located at a distance slightly away from the head office as a place to discuss issues that are difficult to resolve in daily workplaces in a cooperative and creative manner in a free-flowing atmosphere. Employees who have received facilitator training facilitate meetings to enable more effective discussions.

• Mentor-mentee system
Under this system, senior employees (mentors) from different departments offer advice and support young employees (mentees) to build relationships between supervisors and subordinates.

Copyright (c) Tokio Marine Holdings, Inc.