The Tokio Marine Group aims to become "a global corporate group" which is selected by customers for its high quality and continues to grow through the formulation of its medium-term corporate strategy "Innovation and Execution 2011" (FY2009-2011) and the provision of increased value to all stakeholders as it grows with society. With this vision, the Tokio Marine Group places immense importance on building up mutual trust through dialog with all stakeholders, including customers, in line with the goal of implementing high-quality CSR management.
The Tokio Marine Group has been making efforts to identify issues the entire Group is faced with as well as those specific to each Group member company. To this end, it has been drawing on available information and evaluation results obtained through such activities as listening to customers' remarks, complimentary or otherwise, communicating with employees and agents, providing IR for shareholders and investors and holding dialogs on CSR themes with external experts (see here for details). In addition, the CSR Board (see here for details) identifies extremely important issues that impact on both stakeholders and the Group management.

Processes that identify key issues

Each Group member company has undertaken initiatives to address CSR issues during the course of its business activities. The following issues have been established as key CSR issues for the entire Group.

Climate change and global warming pose risks for all humanity and will have a serious impact on future generations. At the same time, we are aware that such risks will seriously affect our business activities also.
We will continue fulfilling our role and responsibility in society by investigating methods from all angles to respond to and alleviate the effects of climate change, while assisting in the prevention of global warming.

• Consideration for the environment through products and services
  We will support the realization of a sustainable society by providing insurance and financial products, consulting services, etc., which respond to climate change risks.
• Realization of carbon-neutral activities
  The entire Tokio Marine Group (both domestic and overseas) intends to become carbon neutral (see page 23) by the end of FY2011. For the moment, the domestic and overseas Group member companies promote reductions in an environmental impact (including CO₂ emissions and the amount of paper used) through the environmental management that achieves carbon neutral business operations.

  Activities : Carbon Neutral

All of the Tokio Marine Group member companies consider it their responsibility as corporate citizens to foster harmonious relationships with local communities through their social contribution activities and thus assist in the development of countries and regions around the world. Moreover, the Group aims to become “a corporate group playing an indispensable role worldwide“ by helping to find solutions to social problems in various regions through its dialog and cooperation with NGOs and by maintaining relationships of trust with local communities.