Tokio Marine & Nichido defines corporate value as the sum total of the values it provides each of the stakeholders (namely, customers, shareholders, agents, employees, and local communities and societies) and quantitatively evaluates measures taken each year to determine if those measures have enhanced corporate value. This has resulted in higher standards for CSR initiatives and new strategy proposals.
This indicator used to evaluate remuneration for Tokio Marine & Nichido and Tokio Marine Holdings executives are based on profit and sales results, in combination with incorporating the corporate value index with the KPI*. By doing so, the Group aims to improve the quality of its management strategies and CSR.
Also, in the important areas of CSR, Tokio Marine & Nichido discloses the result of its evaluation of specific 11 items which the Company considers to be of special importance among the above indicators, in order to measure the progress of initiatives taken for CSR.
*KPI: Key Performance Indicator
| Area of assessment | Primary indexes |
|---|---|
| Customer fundamentals | Number of individual customers, net premiums written, results of customer surveys (on the level of satisfaction with the Company), etc. |
| Agent fundamentals | Results of customer surveys (on the level of satisfaction with agents and whether they appropriately ensure "Anshin Quality"* and handling), etc. |
| Management leadership | Result of employee surveys (evaluation of executives and management), etc. |
| Organization/ Human resources system |
Percentage of employees with disabilities, number of female employees (at or above a certain rank), results of employee surveys (on the level of employee satisfaction), etc. |
| Organizational culture | Number of employee activities making contributions to local communities and societies, results of employee surveys (evaluation of respect for human dignity, corporate culture, CSR) |
| Employee capabilities/ Operational-process capabilities |
Results of customer and agent surveys (on such subjects as agent partnership, satisfaction with accident responses, ensuring appropriate "Anshin Quality" and payment of claims), amount of paper used, amount of greenhouse gasses emitted and the switchover ratio to web clauses, etc. |
| Product strength | Results of external surveys on the corporate image, results of agent and employee surveys (evaluation of products and services) |
| Brand strength | Results of external surveys on the corporate image, brand value indicators, etc. |
| Profitability/Soundness | Financial ratings, adjusted earnings and ROE, etc. |
| Compliance/Internal control | Business improvement based on customer responses (dissatisfaction and demands), internal audit results, etc. |
