We belong to Tokio Marine Group

TOKIO MARINE GROUP

Key Performance Data

Tokio Marine implements a variety of CSR measure.
Here we provide principal CSR data for the Tokio Marine Group.

Reporting Organizations/Reporting Period

Organizations covered: Covered by consolidated accounting (Tokio Marine Holdings and domestic and overseas group member companies)
Reporting period: Report on results for fiscal 2010 (April 2010 - March 2011).

Corporate Governance

For details, please refer to the "Corporate Governance." and the "shareholder's Meeting."

Items concerning organization composition and organization operation

Organization format A company with auditors

Relationship with Directors

Chairman of the Board of Directors Chairman
(except when concurrently serving as president)
Number of directors 11
Status of appointment of outside directors Appointed
Number of outside directors 3
Number of outside directors designated as independent directors 3

Relationship with Corporate Auditors

Establishment of a Board of Corporate Auditors Established
Number of corporate auditors 5
Status of appointment of corporate auditors Appointed
Number of outside corporate auditors 3
Number of outside corporate auditors designated as independent directors 3

Incentives

Implementation of measures concerning the granting of incentives to directors Introduction of a performance-based compensation system
Introduction of a stock option system

Compensation for full-time directors (including non-members of the Board) of Tokio Marine Holdings consists of three elements: fixed compensation, bonuses related to the business performance of the Company and the performance of the individual, and stock options. Compensation for part-time directors of Tokio Marine Holdings consists of two elements: fixed compensation and stock options. Compensation for corporate auditors of Tokio Marine Holdings consists of one element: fixed compensation.

The compensation system for directors (including non-members of the Board) and corporate auditors of the Company's principal business subsidiaries shall generally be identical to that applied to directors (including non-members of the Board) and corporate auditors of the Company.

Persons eligible for the granting of stock options Internal directors, outside directors, employees, directors of subsidiaries, employees of subsidiaries

Employees of the Company and its subsidiaries who are eligible for the granting of stock options are the executive officers of their respective companies.

Matters Related to Compensation for Directors

Disclosure of compensation for individual directors Compensation disclosed only for some directors

The amount of compensation is disclosed individually for directors whose total compensation, including consolidated compensation and others, exceeds 100 million yen.

Policies for determining compensation amounts and calculation method Yes

Basic policies for determining compensation for directors and corporate auditors of the Company and its principal business subsidiaries are as follows:

  • Ensure "transparency," "fairness" and "objectivity" regarding compensation for directors (including nonmembers of the Board) and corporate auditors;
  • Strengthen incentives for improving the business performance of the Company by introducing a performance linked compensation system;
  • Enhance accountability through sharing returns with shareholders by introducing compensation system linked to meeting the Company's business results indices based on the management strategy and Company share price; and
  • Fully implement a performance-based pay system through processes designed to objectively evaluate individual performance of directors (including non-members of the Board) with respect to management objectives.

In order to determine the level of compensation for directors (including non-members of the Board) and corporate auditors, the company shall set the standard of compensation for each position, depending on the responsibilities of directors (including non-members of the Board) and corporate auditors, and take the business performance of the Company and the level of compensation of other companies into consideration.

Convening of the Board of Directors

Number of times convened 10 times

Supplementary note: Outside directors shall attend more than 8 of the 10 meetings. Corporate auditors shall attend more than 90% of the Company's Meeting of the Board of Corporate Auditors.

Investor Relations (IR) Related Information

IR information briefings for individual investors IR information briefings for individual investors are convened by means of information briefings for individual investors (one time) and securities company investment seminars (two times).
Information briefings for analysts and institutional investors We hold information briefings such as business results IR briefings (twice per year) for institutional investors.
Information briefings for overseas investors We held these meetings seven times in the Americas, Europe and Asia and made a total of 155 individual company visits to overseas institutional investors.
Disclosure of IR materials on our website Through our website, we provide information on our business results, the timely disclosure of materials other than business results, securities reports, IR information briefing materials and videos, video commentary on flash reports of monthly business results of principal subsidiaries and other materials.

Compliance/Risk Management

Information Security

From the perspective of strengthening compliance, the Tokio Marine Group has acquired certification for information security that includes the Privacy Mark and Information Security Management System (ISMS) certifications.

Group member company Certification date Certification
Tokio Marine & Nichido Communications Mar. 2006 ISMS
Tokio Marine & Nichido Career Service Jun. 2006 Privacy Mark
Tokio Marine & Nichido Systems Aug. 2006
Dec. 2006 		ISMS
ITSMS*
Tokio Marine & Nichido Risk Consulting Jun. 2007 Privacy Mark
Millea Mondial Aug. 2007 Privacy Mark
Tokio Marine & Nichido Medical Service
(Health Promotion Dept.) 		Sep. 2007 ISMS

*Third-party certification system on operational management of IT services (ISO/IEC 20000)

Response to Customers

Customer Survey (Fiscal 2010)

We implement surveys on a regular basis to ascertain customer satisfaction levels and gather customer opinions and requests. For reference purposes, we report on the results of surveys by Tokio Marine & Nichido and Tokio Marine & Nichido Life.

Tokio Marine & Nichido

Overall Level of Satisfaction regarding Products and Services

Overall Level of Satisfaction regarding Contract Procedures

Results of Automobile Insurance Survey: Level of Satisfaction regarding Overall Claims Services 94.4%

Tokio Marine & Nichido Life

Declaration of Conformity to Complaint Management System (ISO 10002* Customer Satisfaction Standard)

To standardize the process for responding to "the opinions of customers," Tokio Marine & Nichido, Nisshin Fire & Marine and Tokio Marine & Nichido Life carry out business operations in conformance with ISO 10002 and we are confirming that each company is compliant with ISO 10002.

*ISO 10002: International standard concerning complain management systems issued by the International Organization for Standardization (ISO).

Environment (Tokio Marine Group)

Emissions of CO2 from energy sources (estimate)

- Companies covered: Domestic and overseas Group companies (companies subject to consolidated accounts)

- Results

FY2010
73,692 tons (reduction of 7.0% from the previous year)

- Breakdown

Scope 1 Direct Gas, gasoline and others 17,231 tons domestic: 13,790 tons
overseas: 3,442 tons
Scope 2 Indirect Electricity and others 52,147 tons domestic: 43,800 tons
overseas: 8,347 tons
Scope 3 Other Business travel (by air) 4,314 tons domestic: 2,645 tons
overseas: 1,669 tons
  • The subject, activities and CO2 emission, removal volumes and retirement of emission credits are pursuant to ISO 14064-1 and the "Calculation, Reporting and Publication System for Greenhouse Gas Emissions based on the Act on Promotion of Global Warming Countermeasures." Scope 3 ("Business travel by air") shows data corresponding to 73.5% of the entire Group (on the basis of the number of employees).

Environmental Impact Data

(estimated figures) Units FY2010
Electricity consumption 1,000 kWh 138,196 (reduction of 2.7% from the previous year)
Gas consumption 1,000 m3 1,861 (reduction of 5.3% from the previous year)
Gasoline consumption kℓ 5,515 (reduction of 1.1% from the previous year)
Business travel (by air) 1,000 Km 29,686
Paper consumption t 10,637

- Data Calculation Method

CO2 emission calculation organizational boundaries, activities boundaries, method of calculation and CO2 emission factors refer to "ISO14064-1" and the "Mandatory Greenhouse Gas Accounting and Reporting System" based on the "Act on the Promotion of Global Warming Countermeasures."

Environment (Tokio Marine & Nichido)

Emissions of CO2 from Energy Sources

FY2010
45,234 tons (reduction of 8.3% from the previous fiscal year)

CO2 Removal

FY2010
CO2 emissions 45,234 tons
Scope 1 Direct Gas, gasoline and others 9,363 tons
Scope 2 Indirect Electricity and others 34,284 tons
Scope 3 Other Business travel (by air) 1,587 tons
CO2 removal 58,000 tons
CO2 removal through mangrove planting 58,000 tons

Environmental Impact Data

(estimated figures) Units FY2010
Electricity consumption 1,000 kWh 96,365 (reduction of 7.6% from the previous year)
Gas consumption 1,000 m3 1,199 (increase of 11.4% from the previous year)
Gasoline consumption kℓ 2,827 (reduction of 2.2% from the previous year)
Business travel (by air) 1,000 Km 5,825 (reduction of 70.1% from the previous year)
Water consumption 1,000 m3 347 (reduction of 6.2% from the previous year)
Paper consumption t 7,624 (reduction of 19.7% from the previous year)
Waste t 1,902 (reduction of 11.7% from the previous year)
Recycling rate % 66 (change of ±0% from the previous year)

(Note)

CO2 emission calculation organizational boundaries, activities boundaries, method of calculation and CO2 emission factors refer to "ISO14064-1" and the "Mandatory Greenhouse Gas Accounting and Reporting System" based on the "Act on the Promotion of Global Warming Countermeasures (Global Warming Countermeasures Law)."
"Removal by mangroves" refers to the clean development mechanism (CDM) of using forest sinks to store CO2.

Human Rights and Labor

Basic Data

- Number of employees (As of March 31, 2011)

Total number of employees 29,758
Domestic 24,193
Overseas 5,565 (Asia 1,920, North and Central Americas 3,100, Europe 545)

- Basic employee data (Tokio Marine & Nichido, as of March 31, 2011)

Average age 40.7
Average years continuously employed

10.5
Average salary approx. 8,210 thousand yen

- Number of female managers (for the entire Tokio Marine Group in Japan as of July 1, 2011)

FY2009 FY2010
189 persons(% of all managers: 4.1%) 182 persons(% of all managers: 4.6%)

- Number of employees using the system for continued employment of older employees (domestic companies subject to consolidation)

FY2009 (as of July 1, 2010) FY2010 (as of July 1, 2011)
272 414

- Rate of employment of persons with disabilities (domestic Group companies)

FY2009 (as of July 1, 2010) FY2010 (as of July 1, 2011)
2.06% 2.09%

Protecting motherhood system

- Retiree rehiring system (domestic companies subject to consolidation)

FY2009 FY2010
0 26

- Maternity leave system (domestic companies subject to consolidation)

FY2009 FY2010
280 302

- Childcare leave system (domestic companies subject to consolidation)

FY 2009 FY 2010
400 (incl. 20 male employees) 505 (incl. 25 male employees)

- Short working hours system (domestic companies subject to consolidation)

FY2009 FY2010
327 414

Others

- Rate of employees who received health check (domestic companies subject to consolidation)

FY2009 FY2010
99.6% 99.9%

- Industrial accidents (domestic companies subject to consolidation)

  FY2009 FY2010
Occupational accidents 57 60
Commuting accidents 42 52

- Nursing care leave system (domestic companies subject to consolidation)

FY2009 FY2010
6 9

- Labor union participation rate (domestic companies subject to consolidation)

FY2009 FY2010
87.4% 81.1%

- Human rights training participants (domestic companies subject to consolidation) of employees receiving training

FY2009 FY2010
99.9% 99.9%

- Job request system (Tokio Marine & Nichido)

FY2010 FY2011
Applicants 271 Applicants 301
Approval 99 Approval 96

- (Number of people using) Volunteer activity leave system (Tokio Marine & Nichido)

FY2009 FY2010
184 152

Social Contribution Activities

- Employee participation rate in volunteer activities (domestic companies subject to consolidation)

FY2009 FY2010
44.6% 55.5%

- Donations (including monetary and in-kind donations by employees and agents)

Monetary donations Approximately 722 million yen(includes disaster support of approximately 67 million yen for responding to torrential rainfall in the Amami region, an outbreak of foot-and-mouth disease in Miyazaki Prefecture, the Great East Japan Earthquake and others)

- Matching gift system (Tokio Marine Holdings and Tokio Marine & Nichido)

FY2009 FY2010
1.8 million yen 31.3 million yen
Copyright (c) Tokio Marine Holdings, Inc.